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You want to exchange your watch?

Exchange form

You have imagined your watch differently and would like to exchange it? No problem, that is possible.

IMPORTANT: The prerequisite is that the watch is unworn and absolutely as good as new, the bracelet has not been shortened, no protective foils have been removed and the 14-day return period has not been exceeded. The watch will be checked for the above criteria upon receipt.

If you would like to request an exchange, please fill out this form and follow the instructions.

Please note that you will have to pay the shipping costs for sending the watch back to us. We will pay the shipping costs of the shipment back to you.

Name (required)
 
 
 
Address (required)
 
 
 
 

After clicking the submit button at the end of the form, the page reloads and you have the possibility to download a PDF file of this form.

Please print out the form and send your watch together with the printed form to one of the following addresses:

PLEASE MAKE SURE THAT YOU SEND YOUR SHIPMENT TO THE CORRECT ADDRESS!

IF YOU ARE RESIDENT IN SWITZERLAND, PLEASE USE THIS ADDRESS:

JSPC International AG
Schaffhauserstrasse 35
8006 Zurich
Schweiz/Switzerland

IF YOU LIVE OUTSIDE SWITZERLAND, PLEASE USE THIS ADDRESS:

JSPC International AG
Lindenstrasse 9
79798 Jestetten
Deutschland/Germany


IMPORTANT: Please keep the tracking number given to you by the shipping company.

What happens after we receive your shipment?

1. We check whether your watch is as good as new, unworn and meets the exchange criteria.

2. We check whether the model you have ordered has the same selling price as the model you originally ordered. If the selling price of the model you want is higher than the original model you ordered, we will give you instructions on how to pay the difference. If the selling price of the model you want is lower than that of the model you originally ordered, we will send you a voucher for the difference.

3. The desired model will be shipped.

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